Terms and Conditions
Consultations are by appointment only. Appointments can be made by visiting our contact page and filling out the online form.
We do not charge for this service. Bookings can also be made over the phone without prior consultation. M: 07738053695, E: firstname.lastname@example.org
When booking your cake/cupcakes we require a £100 'Save The Date' deposit. This deposit is non refundable should you cancel your order for any reason. Four weeks prior to your event you will receive an invoice for the remainder. The balance must be cleared 3 weeks before the collection or delivery of your cake/cupcakes.
Once the balance has been paid, work will start to commence on your cake. If your order is cancelled less than 21 days prior to the event we will refund 25% of the full amount paid. If you cancel less than 3 days before your order is due, no refund is made.
Any other refunds are made at our discretion only. We take payment by bank transfer. Details are available on request or can be found on your invoice. Any payments made including deposits can not be transferred to another product should you cancel your booking.
Change of Date
We are a small business and dates are reserved exclusively for you so we can dedicate our time to making your cake. If you need to re-schedule your event to a new date for whatever reason, if we cannot accommodate that new date there will be no refund on the deposit.
All re-scheduled dates must be made within 6 months of the original date otherwise the event is considered to be cancelled and must be re-booked. Any deposit paid will be lost.
Your deposit is non- transferable to another product.
If requested we will deliver your cake to your venue at a pre-arranged time. Delivery charges will apply dependent on location. We will liaise closely with your Hotel or event coordinator to ensure that we deliver at the best possible time.
On occasion we are faced with severe weather conditions, public unrest, or other unexpected events that may make your venue inaccessible. You can be assured that we will always do our best to deliver as pre-arranged. Wedding insurance may give you peace of mind.
If you include delivery and set-up in your order: if we cannot set up your cake at a convenient time then we can leave your cake with the banqueting team. We want to ensure that we leave your cake and table looking beautiful so are happy to sprinkle petals, locate knives, straighten tablecloths and add decoration.
Cakes that are collected from our studios are always boxed for transportation. We provide full instruction on the care and handling of your cake. We would always recommend picking up your cake in a vehicle, tiered cakes can be very heavy. We do not take any responsibility for any damage that may occur to the cake once it has left our studio.
We are happy to make alterations to your cake design and order up to 4 weeks prior to your event date. If ordering cupcakes you may alter the amount of your order. Please be aware that this may affect the balance due and your invoice will be adjusted accordingly. If you have any questions or concerns regarding your cake order, please just call.
We hire many different stands on which to display your cake. Please just ask to see our full range.
With stand hire we ask for a refundable £100 deposit. This is payable with your final cake payment. We ask that all stands are returned to us by prior arrangement a maximum of 3 days after the event. This is because we may need it for another client. Deposits are refunded within 48 hours of a return by arrangement.
If stands are not returned, returned damaged or with pieces missing your deposit is surrendered. Any refund is done at our discretion.
If you choose to return stands via the postal system, you must package appropriately and we take no responsibility for any damage caused by couriers or Royal Mail.
Flowers and in-edible items
At the request of the client, cakes sometimes contain in-edible items such as broaches, ribbons, flowers and feathers etc. These items must be removed before serving and we accept no responsibility for any harm these might cause.
We can provide flowers to decorate your cake, or we will liaise directly with your florist. Be aware that some flowers are not suitable for cake decoration, or may be toxic if eaten and all foliage must be removed before serving. Any contamination to your cake is not our responsibility.
We offer vegan, dairy free, gluten free and nut free cakes however we cannot guarantee that any cake or cupcake will not be contaminated as nuts, gluten, dairy and non-vegan products are frequently used in our kitchen however not all of our cakes contain them. Please be aware. We cannot be held responsible for any ingredient contaminated at source, or any harm that may occur. We take no responsibility for any food allergies unless stated at the time of ordering. If you are unsure, please just ask.
For your peace of mind Donna's Floral Cakery is a fully registered and inspected food premises. We are also fully insured. We very much look forward to making your cake.
All orders are bespoke, because of the nature of the cupcakes designs, colours and small details may be subject to variation. No order is ever exactly the same whilst every effort is made to create exact representations.
Once collected we are not responsible for any damage that may occur. Full storage and transport advice is given at collection.
Cupcakes and cakes should not be left in extreme heat, in the car, or in a fridge for any extended length of time. The shelf life of cupcakes is short, they are made fresh to order but must be consumed within 24 to 36 hours from collection if they are to be at their best. Store in a cool dry place.
We take no responsibility for any food allergies unless stated at the time of ordering.
We require a 50% non-refundable deposit for all non-wedding orders and the final balance is payable 1 week before the date of collection/delivery.
Donna’s Floral Cakery reserves the right to restrict the use of any images of my products for publication on social media and other publications. The copying of any Donna’s Floral Cakery product images for gain is prohibited without prior consent.
These Terms will be ruled by and construed in accordance with UK law.